Dyanix Onsite Service

Why should I choose Dyanix OnSite for my scanner maintenance service?

Our specially trained and vendor-certified team of field service engineers have an in-depth knowledge of multiple scanner types and brands, providing you with the highest quality warranty extension services to protect your scanner investment.

On top of this, we offer a dedicated technical support service across multiple countries and in all major languages.

Regardless of where you are, we'll be there to offer you a helping hand whenever and wherever you need us.


OnSite Service quote


How do I know which OnSite service package is right for me?

We offer four distinct packages to suit a wide variety of end-users. Here’s a quick guide to help you get started:

  • OnSite Basic: Provides customers with a professional callout service at the fairest possible price. This basic maintenance contract protects you from unexpected service costs and it is aimed at people with backup scanners or scanners that are not business-critical. 
  • OnSite Smart: Provides preventive maintenance service to extend the lifetime of your scanner and guarantee maximum performance. This contract also protects you from unexpected service costs and is aimed at customers with backup scanners or scanners that are not business-critical and who are looking to get the best value for money.
  • OnSite Business: Provides businesses with all-around protection and increased productivity. This contract offers preventive maintenance visits from our highly-trained engineers to ensure that your scanner is always operating at peak performance. Its fast service response times and repair time guarantee make it ideal for customers whose scanners are business-critical.
  • OnSite Project: This is a fully-customised product aimed at customers with multiple scanners. These service packages are custom-designed by one of our expert consultants to suit your individual business needs. 

Best-in-class warranty extension services

At Dyanix, our OnSite packages provide you with a professional, timely and cost-effective service to guarantee the protection of your scanner investments. As an end-user, we offer you:

  • Peace of Mind: All of our service packages have guaranteed in-person response times and no additional unexpected service costs.
  • Confidence: Our highly-skilled engineers deliver service excellence and ensure business continuity. We also count on the highest spare part inventory in Europe, the Middle East and Africa to make sure your service needs are met as quickly as possible.
  • Flexibility: Service packages available with various flexible options to suit your individual needs. Such options include a repair time guarantee, backup units, and preventive maintenance services.

To find out more or purchase one of our maintenance contracts please contact your local sales representative or reseller at www.dyanix.com. You can also ask one of our experts about additional services such as software support, SWAP exchange services, and training programmes tailored to suit your business needs.