Why you should opt for an Installation Service when buying a new scanner
Purchasing a new scanner(s) can be a big investment, so it is important to ensure that they are up and running as quickly and smoothly as possible. That’s why opting for professional installation services with your scanner purchase is a crucial strategic decision, influencing the efficiency and longevity of your scanning solution in significant ways.
When it comes to the installation of document scanners, you should select an experienced and knowledgeable service provider that can offer a package that can be tailored to your specific needs.
In our 20 years of experience as a leading service provider across EMEA, we have observed that customers who opt for an installation service report a far greater level of satisfaction and are up and running much quicker than customers who don’t. In this article, we will give an overview of some of the installation service packages Dyanix offers and how they ensure that customers maximise their return on investment.
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Ensuring a Seamless Start
Selecting professional installation services is crucial if you want to get your scanning operations up and running quickly. Dyanix's Installation Smart package covers essential activities such as unpacking, assembling, and testing the scanner. This thorough process includes hardware installation, integration with the PC or network, and a comprehensive function test. Entrusting these tasks to experienced professionals mitigates the risk of overlooking critical details that could lead to operational issues down the line.
Optimising Performance through Software Integration
The Installation Business package takes things a step further by not only handling hardware but also addressing the software aspect of your scanning solution. This includes the installation and setup of scanning software, a demonstration of the scanning solution, and an introduction to software and driver usage. Seamless integration of both hardware and software components ensures that your scanner operates at peak performance, enhancing overall productivity.
Tailored Solutions for Complex Needs
For users with specific and complex requirements, the Installation Custom package is recommended. This package is particularly beneficial for those using production, book, and large-format scanners. Installation Custom goes beyond basic installation to provide advanced setup of both the scanner and its software, including user-specific configuration. This tailored approach extends to the installation of capture software, the configuration of scan jobs, user customisation, and advanced network-specific setups according to your unique requirements.
Knowledge Transfer for Long-Term Success
Beyond the initial installation, Dyanix recognises the importance of knowledge transfer to end-users. The company offers customised training plans aimed at system administrators, software users, and scanner operators. This ensures that your staff is well-equipped to not only use the scanning solution effectively but also perform regular maintenance, extending the life of your investment.
Reliable Expertise and Industry Leadership
Dyanix's position as a leading service provider, carrying out over 800 new scanner installations annually, speaks volumes about the reliability and expertise they bring to the table. With a team of highly trained service technicians boasting years of experience, Dyanix ensures that your document scanner is in the hands of professionals who understand the complexities of installation, training, and maintenance.
Installation services – do or don’t?
One of many examples of customers who are better off, because they opted for an installation business package, is a Dutch Municipality. As part of the installation, our FSE installed a Kodak i3100 scanner alongside Kofax Express software and a CaptureBites SFTP module, carried out testing and provided extensive training for both the scanner and software. This enabled them to take advantage of the full functionality of the scanner and set up more effective workflows.
By contrast, another customer purchased a number of Kodak i4000 scanners, however, 6 months later these scanners are still not in operation – we are sure that this wouldn’t have been the case had they opted for an installation service.
Conclusion
In conclusion, purchasing an installation service with a document scanner is an investment in the seamless integration, optimal performance, and long-term success of your scanning solution. Dyanix's range of packages caters to diverse needs, offering a combination of hardware and software expertise, customised solutions, and comprehensive training. To ensure your document scanning operations start on the right foot and continue to thrive, choosing professional installation services is a decision that yields benefits in efficiency, reliability, and overall satisfaction.
